Frequently Asked Questions
What is your return policy?
You may request a return within 14 days of receiving your order. Returned items must be unused, undamaged and in a condition suitable for resale.
For full details, please refer to our Returns & Refunds Policy.
When will my order be shipped?
Dispatch times vary depending on the availability of the product:
- In-stock items: within 1–2 business days
- Newly prepared items: within 1 week
- Pre-order items: within approximately 15 days
The current dispatch timeframe is stated on the relevant product page. Delivery time after dispatch may vary depending on the destination and shipping carrier.
Do you ship internationally?
Yes, we ship to selected international destinations. Shipping costs and estimated delivery times may vary depending on the destination and will be shown at checkout.
Customs duties, import taxes or other local charges may apply to international orders depending on the regulations of the destination country.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation e-mail containing your tracking information.
How can I contact customer support?
For questions or support regarding your order, you can contact us through the contact form on our website or directly at hello@ornrstudios.com.